Privacy Policy

Effective Date: December 26, 2023

Introduction

Rethink Music School ("Rethink", "we", or "us") respects your privacy and is committed to protecting your personal information, regardless of your age. This Privacy Policy outlines the information we collect about you, how we use it, with whom we share it, and your choices regarding your information.

Information We Collect

We collect different types of information depending on your age:

For Users Under 13 (with Parental Consent):

  • Personal Information: We collect names, email addresses, and phone numbers of parents or guardians with their valid consent, along with the username of the child under 13.

  • Limited Personal Information: We collect limited information about the child under 13, such as musical interests and activity on the platform, only with parental consent.

  • No Sensitive Information: We do not collect any sensitive information, such as social security numbers, medical records, or financial data, from children under 13.

For Users 13 and Over:

  • Personal Information: We collect names, email addresses, phone numbers, and other information you provide, such as date of birth and musical interests.

  • Usage Data: We collect information about your activity on the platform, such as the pages you visit, the classes you enroll in, and the music you listen to.

  • Device Information: We may collect information about the device you use to access our platform, such as the type of device, operating system, and browser.

How We Use Your Information

We use your information for the following purposes:

  • To provide you with our online music classes and services.

  • To personalize your experience on our platform.

  • To communicate with you about your account, classes, and other relevant information.

  • To improve our platform and services.

  • To monitor and record video calls, phone calls, or chats with your permission for quality assurance, training purposes, or marketing with explicit consent (always with explicit consent before recording).

  • To comply with legal and regulatory requirements.

Sharing Your Information

We will never sell your personal information to any third party. We may share your information with the following third parties:

  • Service Providers: We may share your information with service providers who help us operate our platform, such as payment processors, web hosting providers, and Whereby (for facilitating video calls).

  • Law Enforcement: We may disclose your information to law enforcement agencies if we are required to do so by law or if we believe it is necessary to protect the rights or safety of ourselves, our users, or others.

Your Choices

You have the following choices regarding your information:

  • Access and Update: You can access and update your personal information at any time by logging into your account or contacting us.

  • Marketing: You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link at the bottom of any email.

  • Cookies: You can control your cookie preferences through your browser settings.

  • Data Deletion: You can request that we delete your information by contacting us at team@rethinkmusicschool.com.

  • Recordings and Monitoring: You can choose to opt in or out of having your video calls, phone calls, or chats recorded or monitored for quality assurance, training, or marketing purposes. This consent will be requested explicitly before any recording takes place.

Children's Privacy

We take the privacy of children under 13 seriously. We only collect limited personal information from children under 13 with verifiable parental consent and use it only for the operation of our platform and to provide music classes. We comply with the Digital Personal Data Protection Act ('DPDPA') and other applicable data privacy laws.

Whereby and Video Conferencing

We use Whereby as our video conferencing platform for online music classes. Whereby complies with European privacy regulations (GDPR) and uses data solely for facilitating video calls.

Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our platform.

Contact Us

If you have any questions about this Privacy Policy, please contact us at team@rethinkmusicschool.com

Additional Resources